Book Appointments

Our Appointment Procedure

Please wear a face covering if you have a respiratory illness. Measures are in place to keep you safe from infection during your visit to the surgery.

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Self Care Advice

You can often sort your own health issues without needing to see us

The NHS website, Patient.co.uk and the Health & Care Video Library are three excellent websites you can use free of charge.

They have powerful search functions so you can find what you need quickly.

We also have lots of advice via our website

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Speak to a Pharmacist

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

FIND A PHARMACY

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Book an Appointment

You can book an appointment to see the GP or the nurse by:

We are able to offer pre-booked appointments up to four weeks in advance with the doctors. We run an urgent clinic every morning for those patients who have a problem that is urgent on the day and unable to wait until the next available pre-booked appointment.

Appointments with our nurses are usually pre-booked, but sometimes it may be possible to obtain an appointment with a nurse on the same day.

Additional appointments/extended access are offered at local Hubs. Please ask Reception for details

Of course, we also deal with medical emergencies during our opening hours and one of the doctors is on-call for this purpose throughout the day.

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Cancel an Appointment

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

 

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 0121 444 2054 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access or The NHS App if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources

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Urgent Appointments

Information about Urgent Appointments.

We are able to offer pre-booked appointments up to four weeks in advance with the doctors. We run an urgent clinic every morning for those patients who have a problem that is urgent on the day and unable to wait until the next available pre-booked appointment.

  • Telephone us on 0121 444 2054 to book an urgent on-the-day appointment
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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

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How to get Proxy access

Proxy access for another adult is usually given based on them requesting it themselves, or understanding and agreeing to it.

Setting up Proxy access

In most cases you will need to contact the GP surgery of the person who wants help, to ask for Proxy access.

The GP surgery will make sure the person giving access understands and agrees to it, where needed.

You may both have to fill in a form and prove who you are using photo ID.

The GP surgery will then decide what access, if any, is appropriate, and make the changes in their clinical systems to set it up.